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Shipping and Returns

Returns Made Easy at FocusWorksAZ

Our goal at Arizona Industries for the Blind (AIB)) is complete customer satisfaction. We understand, however, that returns are sometimes necessary, and so we do everything in our power to simplify these transactions.

Product Shipped in Error or Damaged

Upon notification by the customer, AIB will ship the correct or replacement merchandise and AIB will accept the freight charges. Please call for an RA number and call tags for any products returned. The customer is asked to return the product with the call tag affixed to the package utilizing United Parcel Service (UPS). If the return is a non-UPSable item, an appointment will be scheduled to pick up item via Common Carrier or AIB truck. The customer will be credited upon receipt of the returned merchandise. Resolution of any unresolved dispute for any replacement or return product will be referred to the E-commerce Department for resolution.  The e-commerce Department can be reached via telephone at 623-535-8003.

All Other Products

Returned merchandise will be accepted for credit only if in sealed, resalable condition and in original packaging. All returns must have an authorization number (RA) and call tag issued by AIB. It will be valid for 30 days from date of issue. In requesting authorization to return merchandise, the customer must provide the invoice or transaction number and date of purchase to insure prompt handling. AIB assumes no obligation to accept merchandise for credit after thirty (30) days from date of invoice.  All returns not the result of an error by AIB will be at the customer’s expense. Credit will not be issued to customer until merchandise is received back by AIB.

Have questions about returns? Please give our customer service team a call today at 623-535-8003


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